• FREE SHIPPING TO ALL EUROZONE DESTINATIONS

Terms and Conditions

Welcome to our website

These General Terms and Conditions apply to every order placed by a customer to www.inconnu-store.com. When placing an order via inconnu-store.com, the Customer must explicitly accept these Terms and Conditions , thereby agreeing to the applicability of these Terms and Conditions, excluding all other terms and conditions. We urge you to carefully read the Conditions, our Cookies Policy and our Privacy before using this website.

Company Information

Registered name : Inconnu
Registered address: Kammenstraat 60, 2000 Antwerpen Belgium
Opening hours: 11:00 - 18:00 (Monday - Saturday)
E-mail address: info@inconnu-store.com
Company registration: 0713599997
VAT registration number: BE0713599997

General

By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button "complete purchase". Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided.

On receipt of your order we will send you an email confirming receipt of your order and stating the details of your order. Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.

A purchase contract between you and inconnu-store.com will become effective only after we have accepted the offer by dispatching the goods ordered. The goods will be dispatched only after the full amount has been credited to our account.

Price and payment

The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct, error may occur.

All prices quoted are expressed in EURO, always including VAT that are mandatory for the customer. International credit card providers or banks (excluding EU) will determine the exchange rate, and may add an additional processing or administration charge which the cardholder will be liable to pay. For those customers wishing to claim back VAT on orders outside of the EU, unfortunately we do not refund any VAT requests.

Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation. If delivery costs are charged, this will be stated separately.

Payment Methods

Credit cards (VISA, MasterCard)
Bank transfer (instant transfer,bancontact,iDeal)

Offer

If an offer is valid for a limited period only, or is conditional, this will be explicitly mentioned in the offer. The offer contains a complete description of the products offered. The description shall be sufficiently detailed in order for the consumer to be able to evaluate the offer correctly. If Inconnu uses images, these are a true representation of the products offered. Inconnu is not bound by obvious errors or mistakes in the offer. Despite the fact that the website is compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains errors, or is not up-to-date. Inconnu is not bound by obvious mistakes or errors in the offer.
Inconnu cannot be held liable for the unavailability of a product . If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.

Delivery and Shipping Costs

We ship worldwide. All of our orders are shipped on business days (Monday-Friday). We offer free delivery in Europe Zone.
Please note that due to certain Belgium and International Holidays, orders may take longer to ship out. The goods will be ready for dispatch on or after the day following your order. Delivery will be made within 1 to 9 business days to the shipment address specified by customer, depending on the place of delivery chosen. The goods will be dispatched only after the full purchase price has been credited to our account.
As soon as we have shipped your order you will receive an email confirmation from our courier service with the tracking number.
Keep in mind that as soon as the order has been paid for and is completely processed, we can’t make any changes anymore.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Supplier country Method of shipment Forwarding costs Delivery times
Belgium Bpost Free 1-3 working days
Europe Zone DHL Standard Free 1-3 working days
Other countries DHL Standard 19,00 € 2-5 working days

Customs taxes

If you're ordering products to be delivered outside of the EU, they may be subject to taxes, fees, levies or other charges due to local laws or customs rules. Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in any non- EU country before ordering products to be delivered there.
If your order gets stuck in customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Inconnu cannot do this on your behalf.

Right of withdrawal

The consumer has the right to withdraw from the contract within a period of 14 calendar days without giving reasons.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the goods.
During the withdrawal period, the Consumer shall take good care of the product and the packaging.
He or she shall unpack or use the product only to the extent necessary to establish its nature, characteristics.
To administer your right to exchange your order, you have to inform us by sending us an email (info@inconnu- store.com).
The Consumer shall return the product together with all supplied accessories, in its original condition and packaging, and have not been worn, soiled or washed; with all tags attached.
The shipping costs and risks for returning a product are at expense of the consumer. We recommend you to use a postal service that insures the value of the shipment.
Once the return/exchange safely arrives at Inconnu, we will inspect the item condition. Note any item that does not meet the requirements of our Return Policy will not be accepted. Please allow 3-7 business days for your return/exchange to be processed.

Please send all returns to:

Inconnu
Kammenstraat 60
2000 Antwerpen / Belgium.

If you have questions regarding our returns policy, please contact a customer service representative:
email: info@inconnu-store.com

Intellectual Property

All intellectual property rights in any content of the site including all the illustrations, images and logos appearing on the Products marketed by Inconnu, whether registered as a trademark or not, are and will remain the exclusive property of Inconnu. Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, for any reason and on any medium whatsoever, without express and prior agreement, is strictly prohibited.

The content of the Site, and the Site as a whole, is intended solely for the personal, non-commercial use by the users of our site.

Liabilities

Inconnu will not be held liable for the loss of a package or for possible damages to the goods during shipment. We decline any responsibility for late deliveries, and loss and damage of goods sent to the transportation companies that will provide for partial or total reimbursement for damages, on a case to case basis.

Jurisdiction

Any dispute over the content or use of the Sites shall be governed by the substantive laws of Belgium and the jurisdiction and venue of any such action shall be vested solely in the courts of Belgium.

Customer service

The customer service of Inconnu can be reached via email at info@inconnu-store.com or by post at the following address Kammenstraat 60, 2000 Antwerpen – Belgium.